SHIPPING & RETURNS POLICY

At Naityam, we are committed to delivering your jewellery safely and on time. Every order is carefully packed to ensure it reaches you in perfect condition.

1. Order Processing & Delivery

All orders are processed within 5–7 business days after successful payment confirmation.
Standard delivery across India typically takes 7–10 business days, depending on your location.
Orders are not processed or dispatched on Sundays or public holidays.
During festive seasons, sales, or unforeseen circumstances, dispatch may take longer. If there is a significant delay, we will notify you via email or WhatsApp.

Please note that deliveries to remote locations may require additional transit time.

2. Free Shipping

We offer FREE standard shipping on all prepaid orders across India. There are no additional shipping charges.

3. Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If you notice an error in your address after placing the order, please contact us immediately at naityam.silver@gmail.com. While we will make every effort to update the address, changes cannot be guaranteed once the order has been processed or dispatched.

4. Failed Delivery & Returned Orders

If an order is returned due to:

Incorrect or incomplete shipping address
Customer unavailable after multiple delivery attempts
Refusal to accept the package

the customer may be required to pay the applicable re-shipping charges before the order can be sent again.

5. Lost or Stolen Packages

Once an order is marked as Delivered by the courier partner, Naityam cannot be held responsible for lost or stolen packages.

If you believe your package has been delivered incorrectly, please contact the courier company first. We will gladly assist you by providing shipment details and coordinating with the courier wherever possible.

6. Out-of-Stock Products

In the unlikely event that a product becomes unavailable after your order has been placed, we will contact you promptly.

You may choose to:

Wait until the product is restocked, or
Exchange it for another product of equal value.

7. International Shipping

Currently, Naityam ships only within India. We do not offer international shipping at this time.

8. Taxes

All prices displayed on our website are inclusive of applicable GST. No additional taxes or duties are payable for deliveries within India.

9. Acceptance of Shipping Policy

By placing an order with Naityam, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

10. Contact Us

For any shipping or delivery-related assistance, please contact us:

Email: naityam.silver@gmail.com

WhatsApp: +91 9804912967 (Messages only)

Customer Support Hours: Monday – Friday, 11:00 AM – 7:30 PM IST | Thursday - Closed