STORE POLICY

At Naityam, your privacy, security, and trust matter to us. We are committed to protecting your personal information and providing you with a safe, transparent, and reliable shopping experience.

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1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction details

• Information you provide when contacting our customer support

Payment information is processed securely through our trusted payment partners. Naityam does not store your complete debit or credit card details.

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Send order confirmations, updates, and tracking information

• Respond to customer enquiries and provide support

• Improve our website, products, services, and shopping experience

• Prevent fraudulent or unauthorized transactions

• Send promotional offers, new product updates, or other communications where you have opted to receive them

Naityam does not sell, rent, or trade your personal information to third parties for their marketing purposes.

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3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Our website uses secure technologies and trusted service providers to help protect information transmitted through our website. Payment transactions are handled through secure and trusted payment gateways.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

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4. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a smoother browsing experience.

You may choose to disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the website.

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5. Returns, Exchanges & Refunds

Jewellery is a delicate and personal-use product. Naityam follows a limited return and refund policy, subject to the conditions mentioned in our Return & Refund Policy.

If you receive an incorrect, damaged, defective, or significantly different product, please contact us within 24 hours of delivery with your order number and clear photographs and/or an unboxing video where applicable.

Our team will review the concern and, where eligible under our policy, assist you with a replacement, return, or refund.

For complete details, please refer to our Return & Refund Policy.

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6. Order Cancellation & Modification

Once an order has been confirmed, processing may begin immediately. Therefore, cancellation or modification requests may not always be possible.

If you need to request a cancellation or change, please contact Naityam as soon as possible after placing your order. We will review the request based on the current processing status of the order.

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7. Sharing of Information

We may share limited information with trusted service providers where necessary to operate our business and fulfil your order.

This may include:

• Payment gateway providers

• Shipping and delivery partners

• Website and hosting service providers

• Customer support and technology providers

These parties receive only the information reasonably required to provide their services.

We do not sell your personal information to third parties.

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8. Data Retention

We retain personal and order information for as long as reasonably necessary to:

• Complete and maintain records of your transactions

• Provide customer support

• Meet legal, accounting, tax, and regulatory requirements

• Resolve disputes and prevent fraudulent activity

Where permitted by applicable law, you may request access to, correction of, or deletion of certain personal information by contacting us.

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9. Children's Privacy

Our website is intended for general audiences and is not knowingly directed toward children.

Naityam does not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

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10. Policy Updates

Naityam may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date where applicable.

We encourage you to review this page periodically to stay informed about how we handle your information.

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11. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, an order, or any privacy-related concern, please contact us:

Naityam
WhatsApp: Contact us through the WhatsApp option available on our website
Email: Contact us through the email address provided on our website
Business Hours: 12:00 PM – 8:30 PM

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We are happy to assist you.